Refund and Return Policy

Return

Our refund and returns policy lasts 30 days only if goods have problems. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that it is your responsibility to contact us by phone ( +358 40 5411177) or email (info@smartox.eu) before returning an item.

Products that were manufactured especially for you or that were particularly ordered can not be returned.

To complete your return, we require a receipt or proof of purchase.

Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contact us at info@smartox.eu for questions related to refunds and returns.